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Change In Clinic Operations At Mount Pleasant (Gelenggang)

News > Latest News 14th May 2021
 


From 1 June 2021, there will be changes in our clinic operations at Mount Pleasant Vet Centre (Gelenggang)

  • Mount Pleasant (Gelenggang) will be accepting consultations by appointment only.

  • Our clinic remains open 24 hours and will still attend to referrals and patients who require emergency care.

  • Please call 6251 7666 to make an appointment between 9.30am and 12.30pm, 2pm and 4.30pm. Evening consults will be reserved for referrals and emergencies.

  • For clients who walk in without an appointment, our technicians will assess your pet's medical condition: (a) If an urgent consultation is required, emergency consult charges will apply. (b) If your pet does not require an urgent consultation, you can make an appointment with us or take your pet to the nearest vet clinic.

  • The nearest Mount Pleasant clinics are Mount Pleasant (Mandai) at Blk 236 Yishun Ring Road #01-1010 (Tel: 6451 5242) and Mount Pleasant (North) at Blk 154 Serangoon North Ave 2 #01-59 (Tel: 6287 1190).

Please call 6251 7666 or email clientrelations@mountpleasant.com.sg if you have any queries. Thank you for your patience and understanding.

FAQs: Changes to Clinic Operations At Mount Pleasant (Gelenggang)

1. Why is Mount Pleasant (Gelenggang) accepting consultations by appointment only?

Our clinic has been receiving a large number of walk-ins. These changes in our operations will help to cut down your waiting time and reduce your exposure to members of the public during this time of COVID. This will also help ensure our vets continue to provide your pets with adequate attention and optimal care.

2. Can I still walk in with my pet during your normal clinic hours?

You may walk in with your pet if it is a medical emergency. Our technicians will assess your pet’s condition first. If an urgent consult is required, emergency consult charges will apply.

3. Will I be rejected if I walk in without an appointment?

If you walk in with your pet without an appointment, our technicians will assess your pet’s condition first. If urgent consultation is not required, you can choose to make an appointment with us or take your pet to the nearest vet clinic. The list of vet clinics is provided at SVA.

4. How do you decide if a case is an emergency?

These are some common emergencies that require immediate veterinary care: road traffic accident, high rise syndrome (fall from height/building), breathing difficulty, fracture, severe bleeding, poisoning, snake bite, seizure, heat stroke, sudden loss of vision, difficulty in giving birth, swollen abdomen (bloat or gastric dilation and volvulus).

5. Do you still see referral cases from other vet clinics?

Yes, we are still attending to referrals from other vet clinics. Your regular vet will have to call our clinic to make an appointment for your pet.